1. Overview

This Refunds Policy applies to credits purchased through Spark Vibe Craft. By purchasing credits, you agree to the terms outlined below.

2. Eligibility for Refunds

• Refunds are considered only for unused credits on your account.
• Requests must be made within a reasonable time after purchase and include the order number and reason for the request.
• Credits obtained through promotions, bonuses, or giveaways are not eligible for refunds.

3. Non-Refundable Situations

• Credits that have been partially or fully used.
• Perceived quality dissatisfaction where the service functioned as intended.
• Account violations of our Terms of Service.

4. How to Request a Refund

To request a refund, please contact our support team with your order ID, purchase email, and a brief explanation. We may request additional information to verify the request.

5. Processing Time

Approved refunds will be processed to the original payment method. Processing times may vary depending on your bank or payment provider.

6. Chargebacks

If you initiate a chargeback without first attempting to contact us, your account may be suspended during the investigation.

7. Changes to This Policy

We may update this Refunds Policy from time to time. Material changes will be communicated through our website or via email where appropriate.